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Archives for September 2018

Solitude

September 27, 2018 By Tom Mungavan Leave a Comment

Communication Intelligent

September 25, 2018 By Tom Mungavan Leave a Comment

One of my clients realized, “I need to systematically dedicate a small, yet quality, portion of my brain to my communication. I have a history of only thinking of communication after the fact. I need to be more communication intelligent.”

Executive Presence tip from Carol Keers

What Did You Say?

September 20, 2018 By Change Masters Academy Leave a Comment

assessment98% of all men rated themselves as being in the upper half of the population in terms of their listening skills.  Huh?  How does THAT math work?  Of course, women would be much more accurate in ranking their own listening skills, right?  Not!

We hear more about poor listening skills at work than you can imagine. Most people think they’re much better listeners than they actually are.

What is a big payoff for your perception? Engaged listening can make you stand out in a very positive way. It makes you stand out because so many people do it poorly. Here’s a slice of how one client increased his impact as a listener:

  • Acknowledge the speaker with more slowly delivered filler words (e.g., “Ahhh”, “Got it”)  so you’re not sitting there silently.  The quieter you are, the longer they’ll talk to try to get a reaction from you!
  • Show you are interested with your facial expressions. Many people look like they’re scowling when they are just concentrating. Avoid impatient nodding or negative head shaking before the speaker has finished.
  • Draw others out, ask more questions of them – asking great questions makes you seem wise.
  • Acknowledge what you heard so people know their comments had an impact.
  • Acknowledge the other person’s point of view thoroughly. You can summarize what you heard them saying in neutral wording … even when you disagree with some, or all, of what they said.

Listening in a more engaged manner can minimize your boredom and give you far more useful information to help you make great decisions. Even though they’re stressed and busy, many people are bored at work.  An active conversation can help them, and you.

Stay in the Moment

September 18, 2018 By Tom Mungavan Leave a Comment

A client who tended to mentally check out of a phone call early (until I called him on it!)  said “I guess I need to stay in the moment I’m in until it’s completely over.”

You got that right!

Executive Presence Tip by Carol Keers

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