The heartbreaking coverage of the horrific events of the last week also included a lot of bad apologies. Here are three (courtesy of Adam Grant):
- The “if-pology” – “I’m not saying I did it, but if I did, I would be really sorry.”
- The “no-fault apology” – “Sure, I did something wrong, but I didn’t know it was wrong at the time.”
- The “un-pology” – “My apology was genuine, but I didn’t really do the thing I apologized for, so I hereby deny it.”
We all know a fake apology when we hear it. And we’ve heard a lot of them lately. Next week, look for three ways to give a maturely authentic apology.
Executive presence tip – Carol Keers