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Where is Minneapolis?

June 11, 2020 By Tom Mungavan Leave a Comment

Most of our international clients have no idea where Minneapolis, Minnesota is located. Even some US clients are not quite sure. I explain, “The Mississippi River runs through the center of the US starting from near the Canadian border in Minnesota in the center of the country. The river runs south to the Gulf of Mexico.  Minneapolis is in the north-most state along the Mississippi River.”

Minneapolis and St. Paul are called the “Twin Cities.” They are home to 18 of the companies listed on The Fortune 500 Companies. The population is highly educated and high income. The schools are some of the highest-rated in the country. The “happiness score” for Minnesota is second only to Hawaii. It is the top among the healthiest states.

Minneapolis

The Twin Cities has the largest population of Somali and Hmong refugees in the country. We have a Somali US congresswoman, a Muslim State Attorney General, the mayor of St Paul is black as is the Chief of Police in Minneapolis.

Most people are proud of the city and OK with people not knowing where we are located. We think of ourselves as open to diversity. That all changed on Memorial Day.

George Floyd Touched the World

The world saw a policeman put his knee on the neck of George Floyd for over eight minutes as Floyd defenselessly died. The incident occurred close to where I grew up. The stores that burned are in the neighborhood I shopped in as a child.

My brother lives a few blocks from the location of the standoff on the bridge. The demonstrators running from the police ran past my brother’s home. The world has been outraged. Minneapolis is now a city name that most people recognize.

The rosy picture I painted of Minneapolis is from a white man’s perspective. It is very different for many black people in Minneapolis. Racist policing has continued in minority neighborhoods. The public school performance gaps are some of the largest in the country. There has been much angst, but no solution.

“The arc of the moral universe is long, but it bends toward justice.”

Dr. Martin Luther King, Jr.

Inflection Point

What does it take to significantly change an organizational structure? Companies go bankrupt or get purchased if they are dysfunctional. Democracies have elections. Dictators face revolution. What about police departments?

Minneapolis has tried changing the police culture from the top with the last two reform-minded Chiefs of Police. It hasn’t worked.

A crisis can be an opportunity. If there is enough political will for change, it can create opportunities. Intervention is a bit like a corporate takeover. Part of a takeover is to determine who should stay and who should go to build the future of the organization.

“Senior management” of the state and city government is committed to reform. Perhaps a few years from now, Minneapolis will be known as the city that addressed the problem culture and successfully moved toward their ideal.

Masking Facial Recognition

May 10, 2020 By Tom Mungavan Leave a Comment

Humans make so many assessments based on facial recognition. Knowing if someone is happy or angry goes back to self-preservation at some level. In regular communication, we each give off many micro-communications that impact meaning and trust.

If you look at our book, “Seeing Yourself as Others Do – Authentic Executive Presence …,” it is built on those subtle messages that give meaning.

At the most basic level, we all can better understand what someone is saying by reading their lips. Those who are hard-of-hearing rely on seeing the mouth even more.

Masking of Nonverbal Cues

All of a sudden, this vital form of ongoing communication is covered up by a protective mask. Many stores have put up protective plexiglass windows to allow the cashiers to function with a lower danger of contamination. Sterilization is everywhere. Families are visiting loved ones in senior living locations by talking through a window. We are all adapting.

Woman with mask

Effective communication becomes even more critical to make up for these missing cues. Giving context to the content is more important.

Remote Videoconferencing

“Zoom” went from oblivion to a household word for “Videoconferencing.” School children are conferencing with teachers, friends are meeting remotely over a beverage of choice, and working from home is the norm for many, many people. My principal strategic technologist reported that school teachers have done a fantastic job of learning how to use the same technology that they avoided before.

Virtual Executive Presence

I have been an advocate for the power of remote video for over a decade. In a matter of months, it has become a standard tool for most business people. I’m sad it took a pandemic to for adoption. I do believe it will be one of the benefits gained from adversity.

The coaching we do at Change Masters requires seeing facial communication in both directions. Coaching wearing a mask does not work. Fortunately, a quality videoconference provides a close to in-person experience without the need to wear a mask.

Women on screen

Our experience with teaching remote executive presence had intersected with today’s technology to make one-on-one coaching a powerful tool over video. Plus, the time and cost of travel eliminated. The experience allows our clients to learn even more about how to be productive remotely. Building the skills needed for the decade ahead is now easier than it has ever been. We can go there together.

Leading in Challenging Times

March 17, 2020 By Carol Keers Leave a Comment

Authentic leadership under trying times requires balance. You have to pair emotional honesty, facts, perspective, courage with authenticity.

Fear is a legitimate feeling for you and them. It should be acknowledged. Also, it is essential to communicate perspective, courage, and hope.

For example, “It is normal to feel fear when things are uncertain. I feel that too. It is a time for courage. Courage causes us to focus on what we can do now. Courage is stronger than fear. We need to support each other as we move through this challenge. We have successfully overcome difficulty before, and we can do it again.”

Authenticity and transparency with warmth and emotional sincerity – that’s a recipe for leadership success in scary times.

Executive Presence Tip – Carol Keers

Humility

August 15, 2019 By Tom Mungavan Leave a Comment

One of my joys in life is getting to work with so many really smart, competent and accomplished people. One challenge for smart people is that it’s so hard to be humble. Many grew up having good, or great, grades in school . Others excelled in other ways. It may have led to a really good college. Getting hired by a premier company is a natural next step, and hard work leads to being accomplished.

Those who were smart, hard working and lucky end up getting promoted and many of them eventually get to come to Change Masters. We often see clients mid-career, which is the point where being really smart tends to become a potential liability. Hard-driving and smart in the first decade is usually a good thing. Somewhere between 35 and 45 years-old, leading with your smarts can really hurt you in two ways.

Smartest Person

If you think you are the smartest person in the room and make that known to others it will work against you:

  • The worst option for a leader is when others don’t agree you’re the smartest, and then you’re seen as a jerk and lose your followers. You also lose their advice and support.
  • Even if you know more, it can be demoralizing to work for a smart boss who undervalues her followers. It certainly is not motivating!
  • The role of a leader is to maximize their followers. Intelligence is often not the most important attribute to accomplish that goal. Good listening, for example, may be much more important than intellect.
  • If you are still living with an over-reliance on intellect from your school days, and many do, it is time to rethink reality. It has been said that “A” students are experts working for “B” students who are managers in companies owned by “C” students.
  • The last note I will make is that if you truly are the smartest person in the room … you need to find a new room (or get some smarter people in the room ASAP).

Not only are there many types of intelligence that need to be combined to gain optimal team effectiveness, but we need others around us who can stretch our thinking and knowledge to grow personally.

Bottom-line: If you think you are the smartest person in the room, it’s time to find an different room.


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